Remote Software Technical Support Engineer Job in United States Hexagon’s physical security solutions (formerly Qognify)

Who you are

• 5+ years of experience as software support engineer or software engineer (internships count)
• 5+years of technical experience within the Security\Surveillance industry, including Database knowledge (SQL 2008\2012), OS familiarity, and experience with distributed web applications
• Ability to troubleshoot software and hardware related problems in a fast-paced, agile environment where critical thinking and strong problem-solving skills are a must
• Excellent knowledge of network and related concepts
• Demonstrated knowledge of Windows 7/8/10 and Windows Server 2008/2012/2016
• Knowledge of SQL, IIS
• Knowledge of Message Queuing preferred
• Previous experience VMS software preferred
• Advanced English required
• Ability to travel to customer sites in US about 10%
• Ability to work off business hours to address critical matters/situations based on paid on-call support model
• Work effectively in a 100% remote situation

Desirables

• Critical thinking
• Problem-solving skills
• Knowledge sharing
• Calm and professional demeanor
• Tech-savvy
• Fast learner
• Advanced English
• Ability to travel
• Effective remote worker

What the job involves

• Provide top notch, ad-hoc software application support over the phone, via email, and remotely using third-party remote-control software
• Create, handle, maintain, and close cases utilizing Salesforce or similar CRM system
• Document issues and solutions timely and accurately
• Escalate and request assistance from others, as needed
• Share your knowledge with the team
• Enjoy learning about our physical security and enterprise incident management solutions