Solution Center Engineer III
Skills
Dynamic Host Configuration ProtocolGroup PolicyHelp Desk SupportInternet Protocol SuiteLocal Area NetworkResponsivenessSpyware
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7-10 years of IT help desk experience required.
- Advanced understanding of IT support and technical troubleshooting skills essential.
- Strong customer service skills and ability to handle complex client interactions.
Nice to have
- ITIL
- CompTIA A+
- Network+
- Security+
- Microsoft 365
Day to day
- Provide comprehensive remote support using advanced tools.
- Act as a senior technical escalation point for other help desk engineers.
- Mentor and train junior level help desk engineers.