RemotevilleRemote Solution Center Engineer III Job in Gaithersburg, MD R3 LLC
Solution Center Engineer III R3 LLC
-
Dynamic Host Configuration ProtocolGroup PolicyHelp Desk SupportInternet Protocol SuiteLocal Area NetworkResponsivenessSpywareTicketing SystemsTransmission Control ProtocolWireless Networking
Senior (5-8 years) -
GaithersburgMD
Real-Time--Responsive--Results
80+ employees
B2BIT SecurityConsultingCloud Computing
Open for applications
Role
Who you are
- 7-10 years of IT help desk experience required.
- Advanced understanding of IT support and technical troubleshooting skills essential.
- Strong customer service skills and ability to handle complex client interactions.
Desirables
- ITIL
- CompTIA A+
- Network+
- Security+
- Microsoft 365
What the job involves
- Provide comprehensive remote support using advanced tools.
- Act as a senior technical escalation point for other help desk engineers.
- Mentor and train junior level help desk engineers.
Company
Company mission
At R3, we prioritize delivering exceptional IT, cybersecurity, and governance support to enterprise-level businesses, ensuring every client interaction is valuable and tailored to their unique needs. With over 50 years of combined IT experience across various sectors, we are committed to driving efficiency and effectiveness for our clients through accountability and consultative service.Company benefits
- Opportunities for professional growth and training
- Flexible hours
- Periodic rotational on-call support
Company values
- Customer-centric
- Accountability
- Consultative
- Excellence