GTT is a managed network and security services provider to global organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices.

Title: Solutions ConsultantLocation: UK, remote
About GTT:GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.
Role Summary: The Solutions Consultant is an integral part of the Sales team, providing technical leadership and support throughout the sales process and customer lifecycle, both customer-facing and internally with GTT’s delivery, operations, engineering, and support organizations. Solutions Consultants provide support to Account Representatives, Account Managers, Account Directors, and/or Channel Managers.
Duties and Responsibilities:Meets with customers and prospects, face-to-face or remotely as requiredExpertly describes and demonstrates GTT’s products, services, and capabilitiesDiscovers and identifies customer needs and requirements by leading interactive sessions with customersCollaboratively designs product and/or services solutions satisfying customer needs and requirementsCreates technical documentation of solution designs, including detailed diagrams capturing solution elements, topology, and key parametersWorks with other sales support roles to ensure solutions are quoted and ordered correctly and accuratelyProvides technical support throughout customer lifecycle, including change orders, renewals, upgrades/refreshes, periodic business reviews, etc.Authors technical responses to RFIs/RFPsProvides training and technical support to Sales associatesConveys key marketplace learnings to Product ManagementEvangelizes GTT at marketing events and trade showsMaintains industry and product-specific knowledge through self-learning, vendor certifications, and internal collaborations with Product Management and Engineering
Required Experience/Qualifications:Strong technical understanding of data networking architectures, standards, protocols, and equipment, including:Optical DWDM, Ethernet, and TCP/IPIP LANs, including Ethernet switching, VLANs, subnetting, and Layer 3 switchingIP WANs, including point-to-point and point-to-multi-point Ethernet, VPLS, MPLS (private IP-VPN), Internet-based VPN, and SD-WANPublic Internet, autonomous systems, IP transit, and peeringRouting protocols, including OSPF, EIGRP, and BGPNetwork security, including NAT, firewalls, IDS/IPS, application layer proxies, and content filteringKnowledge of voice services, VoIP, phone systems, voice termination (analog, SIP, PRI) and call flow designExperience sizing and configuring commonly used CPE, including Cisco switches and routers, Fortinet firewall/routers, and Adtran voice GWsGeneral understanding of modern hybrid IT architectures, private/public cloud computing and storage, server, and network function virtualization, SDN, IaaS, PaaS, and SaaSExcellent written and verbal communications skillsComfortable presenting to small and large groupsExceptional analytical skills and attention to detailAbility to work independently on numerous activities and prioritize them properly while meeting deadlinesMust be able to thrive in a constantly changing environmentWorking knowledge of Microsoft Office Suite including VisioA minimum of 5 years of professional experience in Telecommunications and/or ITA minimum of 1 year of experience in Sales / Solutions Architecting
Desirable Experience/Qualifications:Typically requires a Bachelor’s degree in related field or equivalent experience or training.CCNA, MCP, MCSE certification is a plus
Core CompetenciesProducts and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Effective Presentations: Knowledge of effective presentation tools and techniques; ability to present information to groups with the appropriate degree of formality.Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Technical Sales Support: Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers; ability to produce positive results in sales-client interventions.Sales Proposals and Presentations: Knowledge of sales processes, tools, and techniques; ability to prepare and present formal recommendations for how the organization can meet the customer's needs.Solutions Development: Knowledge of solutions development principles, processes, techniques, and tools; ability to assess customer needs and provide solutions for them.
Universal CompetenciesContinuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.Customer First (Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.
EEO Statement (Americas Only):GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.

Remote Solutions Consultant Job in UK GTT

Role

Who you are

What the job involves

Company

Company mission

Company values

Company HQ