Remote Solutions Engineer Job in London, UK AppViewX

Who you are

• Bachelor’s Degree with knowledge on PKI and Cryptography
• Refined troubleshooting and problem-solving capabilities
• Clear and valuable communication with business and technical prospects
• Propose unconventional solutions with a high success rate to enterprise customers
• Relentlessly achieve team’s goals
• Proficiency in Linux & Windows
• Familiarity in Cloud, ADCs, Virtualization, and python.

Desirables

• Smart
• Passionate
• Resilient
• Creative
• Inclusive
• Curious
• Diverse

What the job involves

• You will be at the forefront of customer interactions designing solutions to various business challenges of our customers by working closely with our Customer Success Managers, Product Managers, and Solution Support teams.
• You will help define strategic account plans with our Customer Success Managers to drive adoption of our platform, provide demos and training sessions for our customers where needed.
• You will be the first point of escalation for customer escalations, working closely with our Solution Support teams on solving issues.
• You will help and assist customers navigate technical challenges through their lifecycle and moving them quickly to attain value on the investment made, be their trusted technology advisor.
• You will help conduct and organize customer lunch and learn sessions, regional customer events to help with our marketing and branding strategies in various regions.
• You will engage in strategic discussions that lead to sales opportunities.
• You will also work closely with our product management teams to help define product enhancements and long term roadmap based on interactions with our customers and the industry in general.