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Solutions Engineer
Skills
Software As A ServiceAdoptionBase PayContinuous ImprovementCustomer SuccessExecutive VisibilityPresales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3 years minimum 5+ years preferred in Solutions Engineering TAM Post-Sales Pre-Sales or Technical Support
- Relevant experience working at a SaaS company is required
- Proven track record of owning enterprise customer outcomes end-to-end
- Strong hands-on knowledge of ITSM platforms such as ServiceNow Jira Service Management and Freshservice
- Background in monitoring alerting AIOps and workflow automation
- ITIL process knowledge including incident change and problem management
- Hands-on experience with alerting and monitoring concepts plus event correlation
- APIs JSON webhooks and light scripting such as Python or PowerShell preferred
- Familiarity with enterprise integrations and multi-tenant SaaS delivery
Nice to have
- Execution mindset
- Executive presence
- Customer-facing confidence
- Workshop facilitation
- Multi-account management
Day to day
- Lead enterprise onboarding sessions and technical discovery with clear ownership of outcomes
- Configure the ITSM platform including services workflows automation rules escalation policies and reporting
- Design and implement alerting and monitoring policies that align with customer SLAs and SLOs
- Own enterprise integrations troubleshoot issues and drive adoption through ongoing customer success
Hiring process
- Apply online