Solutions Engineer

Skills

ShopifySoftware As A ServiceBespokeGLSMotorsPresalesSales

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

3+ years of B2B pre-sales solutions engineering technical sales or technical consulting experience
Experience with merchants or customers headquartered in the UK EU or APAC is strongly preferred
Hands-on experience with logistics 3PL and warehouse systems and reverse logistics
Familiarity with regional carriers cross-border returns customs documentation and VAT IOSS is a strong plus
Strong integrations background across Shopify headless composable OMS WMS ERP and tax systems
Strong troubleshooting and analytical skills with proactive problem solving
Understanding of web components browsers APIs webhooks servers and end-to-end flows
Experience with HTML CSS and JavaScript for customer-facing UI customisations
Excellent communication skills and ability to adapt to different audiences
Strong project management skills and ability to juggle multiple priorities across time zones

Nice to have

Empathetic
High standards
Resilient
Collaborative
Influential
Candid

Day to day

Become an expert on Loop’s platform ecosystem and integrations across EMEA and APAC
Provide technical support to Sales Post Sales and Partner teams through Slack and meetings across time zones
Create customised demos proofs of concept and region specific scenarios for merchants and internal audiences
Advise on APIs webhooks front end customizations and logistics flows for complex commerce architectures
Scope recommend and improve solutions with merchants agencies Engineering Product and Design

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances. We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products. We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.

Values

We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it. Connection matters now more than ever before, and this is only the beginning.

HQ

Columbus

Options

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