Solutions Engineer
Skills
Software As A ServiceAirline TicketingBusiness IntelligenceConnectorsContinuous ImprovementCustomer ExperienceCustomer Success
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1+ years in technical support solutions engineering application support or similar customer-facing technical role
- Strong troubleshooting analytical and problem-solving skills
- Experience supporting SaaS platforms web applications APIs or enterprise software solutions
- Working knowledge of SQL APIs JSON and basic scripting is a strong asset
- Familiarity with CRM ticketing or support platforms such as HubSpot Zendesk or Linear
- Excellent written and verbal communication skills
- Strong organizational skills to manage multiple priorities in a fast-paced environment
- Collaborative mindset with a passion for exceptional customer experiences
Nice to have
- Self-starter
- Proactive
- Independent problem-solver
- Collaborative
- Customer-focused
Day to day
- Provide timely technical support to customers across phone email chat and remote sessions
- Investigate troubleshoot and resolve complex technical issues related to product functionality integrations and system performance
- Collaborate with Product Engineering and Customer Success to escalate defects implement solutions and improve the customer experience