Remote Solutions Engineer Job in United States Shippo

Who you are

• Clearly articulate technical issues and solutions to both technical and non-technical stakeholders
• Identify, diagnose, and resolve API-related issues ensuring smooth integration and performance
• Strong understanding of SQL for querying databases and troubleshooting data-related issues
• Effectively explain API issues to customers offering clear, actionable solutions
• Read and understand Python code for debugging and issue identification purposes

Desirables

• Client Requirements
• Databases
• Debugging
• Issue Identification
• Presentations
• Product Demonstration
• Resolving Issues
• Technical Documentation
• Technical Presentations
• Troubleshooting

What the job involves

• Play a critical role in our sales and customer success efforts for high-volume clients including large volume D2C merchants, emerging partners, and managed D2M accounts
• Work closely with our sales team to provide prospects and clients with technical expertise
• Understand client business requirements, using technical expertise to design and implement solutions that meet their needs
• Collaborate with product and engineering teams to improve user experience

Application process

• Not provided