Solutions Engineer
Skills
AdoptionBusiness DevelopmentBusiness Relationship ManagementCustomer SuccessEvolutionMicrosoft SurfaceReadiness
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Engineering Business Operations or related technical field
- 1 to 3 years experience in customer success solutions engineering technical sales business development operations or related customer-facing technical role
- Strong empathy and customer service mindset
- Strong written and verbal communication skills
- Strong aptitude for technical software products including firmware and software
- Ability to make decisions iterate and adapt with imperfect data
- Comfort working in a changing environment
- Tech savvy and able to teach others new software
- Ability to multitask and take on additional responsibilities
- Self-motivated and willing to ask clarifying questions
- Commercially minded and focused on turning pilots into wins
- Ability to travel up to 20%
Nice to have
- Decisive
- Iterative
- Agile
- Customer-focused
- Tech savvy
- Commercially minded
Day to day
- Own pilot opportunities and guide them from proof of concept to broader portfolio adoption.
- Define pilot success criteria and coordinate readiness so implementations launch smoothly and prove value.
- Provide technical expertise on hardware sensors firmware and UI while demonstrating ROI through system data and customer training.
- Collaborate with Sales Product Customer Success Engineering and external providers to support scaling and operational consistency.
Hiring process
- Submit application/resume at careers-symmons.icims.com