Specialist, Customer Experience
Skills
ActingCustomer ExperienceEasily AdaptableFosteringHealthcareImpressionInspiration
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Excellent communication and interpersonal skills in verbal and written form
- Customer service experience preferably in healthcare or technology
- Strong problem-solving abilities and adaptability in a fast-paced environment
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service and supporting Zocdoc's mission
Nice to have
- Super-positive
- Empathetic
- Team player
- Collaborative
- Passionate about solutions
- Excited to learn
Day to day
- Deliver best-in-class customer service to healthcare provider partners across calls emails and chat
- Proactively upsell features and recommend tailored solutions that help providers use Zocdoc effectively
- Resolve issues promptly while building authentic connections and creating positive lasting impressions
- Develop deep product knowledge to explain platform value and streamline provider interactions
- Maintain accurate records of customer interactions and support activity with strong attention to detail