RemotevilleRemote Specialist - SAAS Support Job in London, UK Association of International Certified Professional Accountants
Specialist - SAAS Support Association of International Certified Professional Accountants
£ -
Cloud InfrastructureMicrosoft AzureAWS CloudformationContainerizationGood Clinical PracticeGoogle Cloud PlatformInfrastructure ManagementLoad BalancingServerless ComputingSystem Architecture
Senior (5-8 years) - Expert (9+ years)
LondonUK
2985+ employees
Accounting
Role
Who you are
- Strong technical skills in system monitoring, troubleshooting, and performance optimization
- Experience in assisting customers through chat and email support
- Collaboration with teams to drive improvements in system reliability and scalability
Desirables
- Continuous learning
- Automation skills
What the job involves
- Responsible for ensuring optimal performance, availability, and reliability of a Software-as-a-Service (SAAS) platform
- Supporting customers, resolving incidents, and monitoring system health
- Collaborating with cross-functional teams to improve system reliability and customer satisfaction
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Company
Company mission
Empowering the world’s most highly skilled accountants with the knowledge and foresight to meet today’s demands and tomorrow’s challenges, building trust, creating opportunity, and growing prosperity worldwide.Company benefits
- Flexible work-life balance
- Global, diverse team
- Inclusive and welcoming environment
- Healthcare options
- Retirement benefits
- Paid time-off
- Parental leave
- Employee assistance program
- Mental health resources
- Learning and development opportunities
Company values
- Empowerment
- Innovation
- Trust
- Opportunity