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Remote Sports CRM Lifecycle Manager Job in UK Hard Rock Digital

Sports CRM Lifecycle Manager Hard Rock Digital
Casino MarketingCustomer Lifecycle ManagementCustomer Relationship ManagementOnline CasinoReactivationSportsSportsbook
Mid-level (3-4 years) - Senior (5-8 years)
UK


Hard Rock Digital is building the future of online sports betting and interactive gaming.
510+ employees
GamingEntertainmentHospitalitySports


Role


Who you are

  • Possess 3+ years' experience in sports CRM role
  • Strong reporting and analytical skills
  • Highly organized and able to work at a fast pace
  • Drive continuous improvement in processes
  • Excellent communication and stakeholder management skills
  • Passionate about sportsbook products and promotions
  • Knowledgeable about online sportsbook landscape
  • Open to innovation and new ideas in sportsbook industry


What the job involves

  • Build a team focused on online sportsbook, casino, and social casino operations
  • Develop multi-channel strategies for comprehensive CRM programme
  • Optimize customer lifecycle management from onboarding to retention
  • Establish KPI targets and measurement frameworks
  • Manage player contact frequency across multiple channels
  • Ensure campaign activities align with budget and deliver ROI
  • Implement quality assurance processes for compliance
  • Analyze and stay updated on online sportsbook market trends

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Company


Company mission

Hard Rock Digital is spearheading the transformation of the online sports betting and interactive gaming industry. With a legacy stemming from the renowned Hard Rock brand and the Seminole Tribe of Florida, we leverage our unique heritage to dominate the digital space in sportsbook and casino offerings, providing unparalleled entertainment experiences.



Company benefits

  • Competitive pay and benefits
  • Flexible vacation allowance
  • Flexible work from home or office hours
  • Opportunity to drive decisions for a best-in-class brand


Company values

  • Innovation
  • Passion
  • Integrity
  • Teamwork


Company HQ

Hollywood


Founders

Hard Rock (Digital)
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