Sr. Client Success Specialist
Skills
Airline TicketingBusinessBusiness Relationship ManagementCritical ThinkingCustomer SuccessMicrosoft SurfaceOperational Efficiency
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of experience in customer success or client services role in technology-enabled services
- Strong client relationship management skills with reliable follow-through and service focus
- Strong investigative and critical thinking skills to diagnose complex issues
- Ability to stay organized across multiple systems and manage multiple priorities
- Excellent written and verbal communication skills with professional demeanor
- Experience using generative AI tools for trend identification documentation and communications
- Experience with ticketing systems such as Zendesk and Jira is a plus
- Flexible and willing to travel up to 10%
Nice to have
- Customer-first mindset
- Detail-oriented
- Highly autonomous
- Flexible
- Analytical
- Professional demeanor
Day to day
- Support senior client success managers by resolving learner and client issues promptly and professionally.
- Work cross-functionally with internal teams and external partners to investigate challenges and drive effective solutions.
- Analyze feedback and escalation trends to improve learner experience client satisfaction and operational processes.
- Prepare client updates documentation and presentation materials to support stakeholder communication and strategic account management.