Sr. Client Success Specialist
Skills
Airline TicketingBusinessBusiness Relationship ManagementCritical ThinkingCustomer SuccessMicrosoft SurfaceOperational Efficiency
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in customer success or client services, preferably in technology-enabled services
- Strong analytical and problem-solving skills
- Detail-oriented with ability to manage multiple priorities autonomously
- Experience using generative AI tools to identify trends and draft communications
- Excellent independent judgment and professional communication skills
- Experience with ticketing systems like Zendesk and Jira is a plus
- Willingness to travel as needed, up to 10%
Nice to have
- Customer-first mentality
- Strong interpersonal skills
- Highly organized
- Flexible
- Resourceful
Day to day
- Support senior client success managers by handling operational needs for enrolled learners and improving client satisfaction.
- Resolve learner challenges promptly while coordinating across internal teams and external partners to drive clear, timely outcomes.
- Identify escalation trends and share learner feedback to improve processes, strengthen client relationships, and support program goals.