RRemoteville

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Sr. Client Success Specialist

Skills
Airline TicketingBusinessBusiness Relationship ManagementCritical ThinkingCustomer SuccessMicrosoft SurfaceOperational Efficiency
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years in customer success or client services, preferably in technology-enabled services
  • Strong analytical and problem-solving skills
  • Detail-oriented with ability to manage multiple priorities autonomously
  • Experience using generative AI tools to identify trends and draft communications
  • Excellent independent judgment and professional communication skills
  • Experience with ticketing systems like Zendesk and Jira is a plus
  • Willingness to travel as needed, up to 10%

Nice to have

  • Customer-first mentality
  • Strong interpersonal skills
  • Highly organized
  • Flexible
  • Resourceful

Day to day

  • Support senior client success managers by handling operational needs for enrolled learners and improving client satisfaction.
  • Resolve learner challenges promptly while coordinating across internal teams and external partners to drive clear, timely outcomes.
  • Identify escalation trends and share learner feedback to improve processes, strengthen client relationships, and support program goals.