Remote Sr. Consultant Job in London, UK OpenText

Who you are

• 3-5 years ITSM experience
• Experience with and a good understanding of network discovery technologies
• Experience to integrate with Microsoft SCCM, Microsoft Intune or OpenText NNM
• Experience to work in an Agile environment
• Experience to work with containerized software (OpenShift/Kubernetes)
• Strong understanding of ITIL principles and frameworks, with a focus on the Configuration Management (CM) process
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills, with the ability to effectively interact with clients at all levels
• Ability to work independently and as part of a team
• The successful candidate must be able to obtain and maintain a high level of Security Clearance

Desirables

• Excellent analytical skills
• Strong communication skill
• Strong problem-solving skills
• Interpersonal skills
• Work independently
• Teamwork

What the job involves

• We seek an ITSM consultant to optimize client service configuration data and leverage ITIL expertise to design, integrate, and manage solutions
• Assess client ITSM environments for service configuration maturity
• Design and implement service configuration solutions using best practices
• Integrate configuration data with other ITSM tools for a holistic view
• Assist with the development and implementation of ITSM processes and procedures related to service configuration management
• Document service configuration data structures and processes for future reference
• Stay up-to-date on the latest trends and technologies in ITSM and service configuration management

Application process

• Not mentioned