Remote Sr. Customer Success Manager Job in UK HashiCorp

Who you are

• 8+ years of TAM, CSM, or program management experience with focused technical aptitude
• Proficiency with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
• Knowledge of existing solutions in the same domain as HashiCorp tools (e.g., Vagrant, Packer, Terraform, Consul, Nomad, Vault)
• Well-organized self-starter with excellent work ethic and attention to detail
• Outstanding written and verbal communication/presentation skills
• Strong listening skills with the ability to ask effective questions and understand the customer’s business priorities
• Strong interpersonal skills with the ability to work with various teams
• Ability to discuss high-level technical concepts with non-technical stakeholders
• Ability to maintain composure in stressful situations, respond to customer needs quickly, adapt to change, and is comfortable with high levels of ambiguity
• Skilled at driving the adoption and consumption of software solutions to large companies
• Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce)
• Ability to be successful in a cross-functional, remote-first culture
• Ability to travel to customers and internationally to events as needed

What the job involves

• The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value via delivering onboarding, consumption & risk mitigation workstreams.
• Drive customer outcomes across onboarding, consumption and risk mitigation.
• Work in partnership with internal stakeholders to resolve identified risks and escalated issues in a timely manner.
• Measure, report and analyze account health and continuously optimize the customer journey through innovative practices.
• Be responsible for the timely creation and upkeep of your account(s) health score, notes, and calls to action in Gainsight.