Sr. Customer Success Manager
Skills
Customer SuccessFacilitationIT EscalationItalianPost-SalesPresalesProblem Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 10+ years in customer success, technical project management, or related roles in a SaaS environment
- Master's degree in Management or Science
- Proficiency in English and knowledge of Spanish, German, Italian, or French
- Ability to travel occasionally
- Strong communication and proactive documentation skills
Nice to have
- Analytical Troubleshooting
- Customer Orientation
- Ensure Customer Success
- Customer Management
- Technical aptitude
- Persuasive Communication
- Detail Oriented
- Thoroughness
Day to day
- Develop trusted advisor relationships across various roles, including executives and product managers
- Guide customers through onboarding, adoption, and best practices to ensure value realization
- Manage escalations and coordinate between internal teams to resolve issues, maintaining primary escalation point responsibility