RemotevilleRemote Sr. Customer Success Manager Job in UK Jaspersoft
Sr. Customer Success Manager Jaspersoft
£ -
Customer SuccessFacilitationIT EscalationItalianPost-SalesPresalesProblem ManagementProduct AdoptionTechnical Project ManagementTechnical Requirements
UK
The most flexible, customizable, developer-friendly reporting and embedded analytics platform in the world.
10+ employees
SaaS
Role
Who you are
- 10+ years in customer success, technical project management, or related roles in a SaaS environment
- Master's degree in Management or Science
- Proficiency in English and knowledge of Spanish, German, Italian, or French
- Ability to travel occasionally
- Strong communication and proactive documentation skills
Desirables
- Analytical Troubleshooting
- Customer Orientation
- Ensure Customer Success
- Customer Management
- Technical aptitude
- Persuasive Communication
- Detail Oriented
- Thoroughness
What the job involves
- Develop trusted advisor relationships across various roles, including executives and product managers
- Guide customers through onboarding, adoption, and best practices to ensure value realization
- Manage escalations and coordinate between internal teams to resolve issues, maintaining primary escalation point responsibility
Company
Company mission
Jaspersoft aims to empower developers and business users globally by providing developer-grade reporting software to enhance end-user experiences.Company benefits
- Diverse team
- Cloud-based product suite
- Empowerment to learn and innovate
- Commitment to EEO
Company values
- Innovation
- Collaboration
- Customer-centric
- Empowerment