Sr Customer Success Specialist
Skills
Account ManagementAnalytical SkillsAttention To DetailBusinessBusiness PlanningBusiness-To-BusinessCustomer Satisfaction
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associate’s degree required bachelor’s degree preferred
- 1–3 years of account management business-to-business sales or related experience
- Required experience in HME/DME industry and medical billing
- Financial analysis and profit and loss accountability preferred
- Advanced proficiency in Microsoft Office products
- Advanced analytical skills
- Strong customer service and problem-solving skills
- Strong business and financial acumen
- Effective oral written and persuasive communication skills
- Ability to present and influence across all management levels including C-level stakeholders
- Exceptional organizational skills and attention to detail
- Ability to manage multiple priorities
- Self-starter who is results-driven highly motivated and energetic
Nice to have
- Customer-focused
- Strong integrity
- Highly organized
- Results-driven
- Self-starter
- Energetic
Day to day
- Serve as the primary point of contact for assigned clients and build trusted long-term relationships.
- Coordinate and deliver customer training while maintaining regular monthly and quarterly touchpoints.
- Analyze customer issues and revenue management challenges to identify solutions and recommend corrective actions.
Hiring process
- Apply now
- We commit to respond to every applicant