Sr. Customer Support Engineer

Skills

Computer ScienceSQLDatabasesInternal And External STechnical SupportTroubleshooting

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

Advanced knowledge of SQL and proven work experience with SQL
Familiarity with Linux commands
Strong troubleshooting skills for complex technical issues encompassing wide services
Excellent problem-solving and communication skills
BS degree in Information Technology, Computer Science or relevant field

Nice to have

Background in healthcare insurance
Scripting experience
Experience with EDI like ANSI 834
Experience with Splunk
Familiarity with JIRA

Day to day

Troubleshoot complex technical issues related to SaaS environments and their databases
Communicate clearly with internal and external stakeholders, including customers, to quickly understand and resolve problems
Collaborate with clients, escalate unresolved issues to internal teams, and document technical knowledge while managing multiple open issues simultaneously

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

We are a company on a mission to do good through technology. Vimo dba GetInsured was founded with the passion to help as many Americans enroll in affordable health insurance as possible, with the same ease as buying a plane ticket or booking a hotel room online. After the passage of the Affordable Care Act, we pivoted our mission to help states build such easy-to-use marketplaces through a SaaS platform. Today, our focus is largely the same — leverage cloud-based SaaS solutions to modernize and streamline public sector health and human services operations, enabling more Americans to gain easy and timely access to affordable healthcare and safety net programs. As the Vimo family grows, so does our capacity to help Americans get the coverage they need. We look forward to the work ahead and all the good that can be done through our cutting-edge technology. We are truly living up to our mission: to make finding and enrolling in affordable health coverage easy for all Americans.

Benefits

Health Dental Vision Life Disability
401k match
Stock options
Yearly education allowance

Values

We are a company on a mission to do good through technology. Vimo dba GetInsured was founded with the passion to help as many Americans enroll in affordable health insurance as possible, with the same ease as buying a plane ticket or booking a hotel room online. After the passage of the Affordable Care Act, we pivoted our mission to help states build such easy-to-use marketplaces through a SaaS platform. Today, our focus is largely the same — leverage cloud-based SaaS solutions to modernize and streamline public sector health and human services operations, enabling more Americans to gain easy and timely access to affordable healthcare and safety net programs. As the Vimo family grows, so does our capacity to help Americans get the coverage they need. We look forward to the work ahead and all the good that can be done through our cutting-edge technology. We are truly living up to our mission: to make finding and enrolling in affordable health coverage easy for all Americans..

HQ

Mountain View

Options

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