Remote Sr. Director, CRM Job in United States hims & hers

Who you are

• Must have 12+ years of CRM strategy and lifecycle marketing experience
• Proven track record in driving revenue and retention improvements
• Strong quantitative analysis skills and the ability to process complex calculations quickly
• Adept in marketing technology and automation integration
• Exceptional customer insight skills with a strategic mindset to drive concrete actions
• Must be a strong communicator with excellent presentation and organizational skills
• Experience managing a team with a healthy and productive work environment
• Braze platform experience is a plus.

Desirables

• Braze experience
• Team management skills
• Strong analytical skills

What the job involves

• Develop and maintain CRM strategies enhancing customer acquisitions and retention
• Lead and manage the CRM team to drive campaign effectiveness and technical operations
• Integrate CRM efforts with cross-functional teams to boost overall business growth
• Utilize analytics to enhance customer experience and improve retention metrics
• Ensure the integration of AI and ML into the CRM processes to optimize performance.