RemotevilleRemote Sr. IT Support Analyst Job in North Carolina, United States Mutual of Omaha Mortgage
Sr. IT Support Analyst Mutual of Omaha Mortgage
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Computer HardwareDomain Name SystemDynamic Host Configuration ProtocolInternet Protocol SuiteLAN-WANLocal Area NetworkPeripheralsTransmission Control ProtocolUser Administration
North CarolinaUnited States
Your Trusted Mortgage Advisor | NMLS#1025894
905+ employees
Financial servicesLendingB2CReal Estate
Open for applications
Role
Who you are
- BS/BA in IT, Computer Science or relevant field, a plus
- Strong working knowledge of Microsoft Windows, computer hardware and peripherals, basic M365 Administration, and MS Office Suite
- Strong understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Ability to work in a fast-paced and high demand environment
- Creativity in problem solving
Desirables
- Experience with Microsoft cloud platforms
- Experience with ticketing system administration
- Experience with remote support applications
- Knowledge base implementation
- Mac OS support
What the job involves
- Provide second level help desk support ensuring a stable end-user computing environment aligned with business goals.
- Assist with application and hardware deployments, manage end-user relations, and escalate issues as needed.
- Communicate effectively with customers, diagnose, and resolve technical issues to add value and preserve the company’s reputation.
Company
Company mission
Mutual of Omaha Mortgage, a division of the Fortune 500 company Mutual of Omaha, is dedicated to offering comprehensive mortgage and financial services. Known for an enduring legacy of customer care spanning over 100 years, the organization employs state-of-the-art technology and superior operational support to ensure an efficient loan process. We provide a wide range of lending products, committed to benefiting both customers and employees through responsible practices and a collaborative environment.Company benefits
- Medical, Dental, and Vision insurance
- Company paid life insurance
- 401K with generous employer match
- Free Legal Services
- Employee Loan Program
Company values
- Customer Care
- Innovation
- Responsibility
- Collaboration
- Efficiency
- Integrity