Remote Sr. Mgr, Support Job in United States GitHub

Who you are

• Work with the Director of Security and Revenue Support on the development and execution of team strategy
• Work with other Support managers/teams to foster team collaboration
• Work with other Customer Success leaders to foster cross org collaboration
• Facilitate the implementation of new processes to improve customer support
• Promote and build upon the unique collaborative culture of GitHub Support
• Handle and follow-up on customer escalations
• Collect and analyze support metrics to drive improvements

Desirables

• Strong leadership skills
• Effective communication
• Problem-solving abilities

What the job involves

• Manage, mentor, and coach team members. Provide career development planning and guidance.
• Meet 1-1 with team members on a regular basis.
• Hire, onboard, and train new team members. Maintain cross-team communication between Support, Engineering, and Sales.