Sr. Mgr, Technical Account Mgmt
Skills
Account ManagementCritical ThinkingCustomer RelationsData AnalyticsIssue ManagementKey AccountsOrganization Skills
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum of 5 years of people management experience in a fast-paced, enterprise-level environment
- Leadership, Customer Relations, Performance Management
- Process Management, Data Analysis, Problem Solving, Effective Communication, Critical Thinking
- Business Insight, and Technical Curiosity
- Act as a role model with integrity and professionalism
- Strong organizational skills
- Outstanding communication skills (presentation, written, and verbal)
- Familiarity with SaaS solutions or Adobe Digital Experience solutions is a plus
Nice to have
- SaaS familiarity
- Adobe Digital Experience knowledge
Day to day
- Lead a team of Technical Account Managers
- Set goals and provide performance feedback
- Drive global visibility and collaborate across boundaries
- Engage in critical issue management and support
- Align Support efforts to local sales and retention objectives