Ability to collect information detect patterns brainstorm interpret data integrate new information and theorize to problem solve and make decisions
Have a command of computer languages to write and update computer programs including the ability to debug and test programs
Ability to be comfortable and effective with issues that lack clarity structure or certainty
Strong verbal and written communication skills
Ability to document and maintain technical specifications
Possess a high degree of initiative
Bachelor's degree required in Computer Engineering or related field
Master's degree preferred in Computer Science or related field
Three (3) years or more Transportation Management and/or Distribution Management Technology preferred
Seven (7) years or more Software Development required
What the job involves
Support all phases of the Agile software development lifecycle including gathering and analyzing user requirements developing and testing code responding to outages and creating application system models
Design and develop enterprise-level software programs Maintain and recommend software improvements to ensure strong functionality and optimization
Test the application using various testing strategies like Unit Testing Integration Testing System Testing and Smoke Testing to ensure everything works before handing off build to the QA Team Support defect resolution from user and QA testing
Provide 24x7 on-call support for Severity 1 issues per duty roster with a root-cause/corrective action mindset Manage Service Level Agreements (SLAs) for Severity 2 and 3 support tickets Work with Product Owner to groom backlogs and provide capability
Develop document and maintain technical specifications and design documentation including solution diagrams flowcharts checklists migration plans and core solution documentation for posterity
Provide comprehensive support to internal customers and peers to achieve resolution to outstanding problems and/or issues
Monitor application health by establishing dashboards and alerts
Ryder System, Inc. is a leading logistics and transportation company providing comprehensive supply chain, dedicated transportation, and commercial fleet management solutions. We cater to some of the world’s most-recognized brands with services such as full-service leasing, rental and maintenance, transportation services, freight brokerage, warehousing, e-commerce fulfillment, and last-mile delivery. Ryder is renowned for its third-party logistics, technology-driven innovations, environmentally friendly solutions, and commitment to corporate social responsibility, safety, and military veteran recruitment.