At GE Digital, our focus is clear: delivering software that accelerates a new era of energy. We deliver software that accelerates electrification and decarbonization across the energy ecosystem - from how power is created, to how it is orchestrated, to how it is consumed. Using data, we transform how our customers solve their toughest challenges. By improving the energy ecosystem to be more intelligent and efficient, we’re helping create reliable, affordable, and sustainable energy for all.
 
GE Digital delivers software that:
Reduces emissions & waste today through efficiency insights
Orchestrates a secure, clean energy grid
Accelerates the transition to zero- and low-carbon energy resources
 
THE ENERGY TO CHANGE THE WORLD

GE Digital





Job Description Summary Responsible for Maintenance, Support and Service Continuity of an Energy Management System software to meet corporate customer commitments. The responsibilities include working with ISOs (Independent System Operators) and Transmission System Operators on software maintenance and support.
This role requires you to be in the office every week - number of days to be discussed further on. The office is located in Wokingham (just outside of London).
 
Job Description 
We have an exciting opportunity within GE Vernova for a C Sr Power System Support Engineer to join a dynamic team. You will provide expert L2/L3 support, being the point of contact for technical issues and providing professional services.

Responsibilities
This engineer will be located at a customer site in Berkshire, United Kingdom and will provide Power System Application and IT support. The position will provide a first point of contact for customers and then will work closely with GE Vernova global teams ( UK, USA) to troubleshoot and resolve all customer issues.
Monitor customer cases through the customer call tracking system.Handle out of hours emergency calls routed through the call center.Work with customers to gather information, investigate, diagnose, and resolve issues.Assistance with the installation and testing of patches onto the customer's systems.Assistance with configuration management, system tuning, database cleansing, pro-active system monitoring, and general system administration tasks.Facilitating the relationship between customer and 3rd party vendors with whom the customer contracts directly.Communication, performance reporting.

 


Additional Information 

Relocation Assistance Provided: No
 This is a remote position


Remote Sr Power System Support Engineer Job in Wokingham, UK GE Digital

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