Sr Power System Support Engineer
Skills
Call TrackingDatabasesPerformance ReportingService ContinuitySystem AdministrationSystem MonitoringTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Provide Power System Application and IT support
- Work closely with global teams to address issues
- Investigate, diagnose, and resolve technical issues
- Monitor and support customer systems
- Facilitate relationship with 3rd party vendors
- Perform system administration tasks
- Communicate and report performance
Day to day
- Provide expert L2/L3 support and professional services.
- First point of contact for customers and troubleshoot technical issues.
- Monitor customer cases and handle emergency calls out of hours.
- Assist with patch installations, configuration management, and system tuning.