Remote Sr Power System Support Engineer Job in UK GE Vernova

Who you are

• Monitor customer cases through the customer call tracking system
• Handle out of hours emergency calls
• Work with customers to gather information, investigate, diagnose, and resolve issues
• Assist with installation and testing of patches on customer's systems
• Assist with configuration management, system tuning, database cleansing, pro-active system monitoring, and general system administration tasks
• Facilitate the relationship between customer and 3rd party vendors

What the job involves

• Provide expert L2/L3 support, being the point of contact for technical issues and providing professional services.
• Located at a customer site in Berkshire, UK and provide Power System Application and IT support.
• First point of contact for customers and work closely with GE Vernova global teams to troubleshoot and resolve all customer issues.