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Sr. Supervisor, Customer Success - Pharmacy Team
Skills
Software As A ServiceAdoptionBusinessCustomer SuccessData AnalyticsFinanceFinancial Results
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 6 years of experience in customer support technical support SaaS account management or related customer-facing roles
- At least 2 years of experience handling complex customer accounts or mentoring team members
- Strong communication skills with the ability to lead difficult conversations and achieve practical outcomes
- Ability to analyze complex data issues troubleshoot problems and develop solutions
- Advanced Microsoft Office skills especially Excel including pivot tables VLOOKUPs and data analysis functions
- Ability to manage shifting priorities and urgent customer needs in a fast-paced delivery-focused environment
- Demonstrated professionalism confidentiality customer focus and commitment to team member development
Nice to have
- Customer focus
- Professionalism
- Confidentiality
- Team development
- Consultative mindset
- Data driven
Day to day
- Lead and coach a team of customer success managers to deliver proactive 340B support for pharmacy partners.
- Serve as the primary escalation point for complex account questions financial reconciliation issues and service solutions.
- Analyze account performance data and guide the team in improving program outcomes customer adoption and revenue results.
- Train customers and team members on Verity tools while partnering across departments to improve processes standards and visibility.