Remote Sr. Systems Support Engineer Job in Chicago, IL Keeper Security, Inc.

Who you are

• 5+ years' experience in IT management and System Administration
• Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
• Experience setting up and configuring Single Sign On (SSO) environments
• Experience setting up and configuring Active Directory
• Experience working with and troubleshooting identity access management solutions including PAM (privileged access management)
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Excellent command of Linux Shell and PowerShell
• In depth knowledge of prem/cloud/hybrid environments

Desirables

• Bachelor's Degree or equivalent experience
• Ability to adapt, overcome objections, and learn complex solutions
• Excellent time management and communication skills
• Working knowledge of Python

What the job involves

• Join an elite team of highly skilled Sr. Support Engineers and Sales Engineers, to play a key role in the company's post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper's business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.
• Have a customer service mindset and enjoy responding to email, phone, and live chat requests from Keeper customers. Thrive in a training centric environment helping Keeper's end users learn our suite of products. Are excited to work in a fast-paced environment.
• Love being 'camera ready' to meet our customers over video. Enjoy solving problems and can easily prioritize tasks. Excel at communication (esp. in technical mindset) and documentation. Bring a 'nothing is impossible' mindset but know when to ask for help from the team.