Remote Sr. Technical Account Manager Job in Reading, UK CrowdStrike

Who you are

• Bachelor's Degree or equivalent in relevant field
• Experience with Windows Server Operating Systems and enterprise web technologies
• Excellent customer service skills and technical credibility
• Strong communication skills both written and verbal
• Proven problem-solving abilities
• Collaborative attitude and commitment to customer success
• Willing to travel up to 25%

Desirables

• Computer Science degree
• CISSP
• ITIL
• Experience in SaaS customer support

What the job involves

• Serve as primary technical contact and augment customer support teams
• Onboard new customers to the CrowdStrike platforms
• Ensure customer success via proactive health checks product training and sharing best practices
• Serve as customer advocate with CrowdStrike teams to ensure feedback is documented and assessed
• Research and resolve technical issues provide recommendations and action plans
• Maintain control of resolution for escalated cases leading cross-functional groups
• Leverage internal resources to provide effective solutions
• Create knowledge base content to capture new learning
• Participate in technical communication within the team to share and learn new technologies