Sr. Technical Support Engineer
Skills
BusinessCustomer SupportLinuxMobile PlatformsMulti-PlatformOralPersonal Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Excellent customer-oriented mindset
- Strong problem-solving skills
- Strong troubleshooting skills
- Excellent written communication skills
- Excellent verbal communication skills
- Experience with endpoint and server-based security solutions
- Experience with host-based security solutions
- Proficient in Windows Mac and Linux
- Mobile platform experience a plus
Nice to have
- Curious
- Continuous learner
- Customer focused
- Proactive
- Detail oriented
Day to day
- Provide multi-platform technical support to customers via phone email and chat
- Troubleshoot security and cloud issues alongside engineering and research teams to identify root causes and solutions
- Document case activity clearly and contribute knowledge base articles how-to guides and videos to improve support efficiency