RemotevilleRemote Sr. Technical Support Engineer Job in United States SentinelOne
Sr. Technical Support Engineer SentinelOne
$82800 - $114300
Customer SatisfactionCustomer SupportNetwork SecurityNetworkingOperating SystemsService-Level AgreementsTechnical SupportTrainingTroubleshooting
Junior (1-2 years) -
United States
Secure your enterprise with the autonomous cybersecurity platform. Endpoint. Cloud. Identity. XDR. Now.
2525+ employees
Cyber Security
Role
Who you are
- Minimum two years experience in customer support or a customer-facing technical role
- Strong network and security knowledge
- Proficient in Windows Mac and Linux; mobile platforms a plus
- Experience with endpoint and server-based security solutions desirable
- Experience with host-based security solutions desirable
- Strong problem-solving and troubleshooting skills
- Training delivery experience an advantage
Desirables
- Endpoint Security
- Server Security
- Host Security
- RD Coordination
What the job involves
- Provide phone/email/chat-based customer support
- Document case activities and interactions with clarity
- Strive to resolve customer issues based on SLAs
- Maintain excellent customer satisfaction through professional proactive and personal service
- Work closely with research and development teams
Company
Company mission
SentinelOne revolutionizes endpoint protection with a new, AI-powered approach to help organizations secure their assets with speed and simplicity, staying at the forefront of technology and innovation in the constantly evolving field of cybersecurity.Company benefits
- Medical Vision Dental 401(k)
- Commuter Health and Dependent FSA
- Unlimited PTO
- Industry leading parental leave
- Paid Company Holidays
- Paid Sick Time
- ESPP
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
Company values
- Trust
- Accountability
- Relentlessness
- Ingenuity