RemotevilleRemote Staff Customer Solutions Engineer Job in UK Grafana Labs
Staff Customer Solutions Engineer Grafana Labs
£119000 - £142000
Customer InteractionCustomer-Focused SellingDemosOpen-Source SoftwarePost-SalesRCARoot Cause AnalysisTechnical PresentationsTechnical SalesOpen Source Technical Sales Customer Adoption Challenges operational expertise Grafana Deployment Design Communication Problem Solving Troubleshooting Root Cause Analysis Technical Presentations
Mid-level (3-4 years) - Expert (9+ years)
UK
1335+ employees
Enterprise
Role
Who you are
- 5+ years of technical sales experience with Open Source technologies or in the Metrics/Monitoring space
- Creativity in solving Customer Adoption Challenges
- Proactively assist customers with technical issues and troubleshoot root causes
- Deep knowledge of Operational Expertise in the Grafana Platform
- Extensive Grafana Deployment Design Expertise
- Excellent written and oral communication skills to collaborate with remote teams and customers
Desirables
- Technical mindset
- Desire to grow technically
- Previous engineering experience
What the job involves
- Be an early member of our new, elite Customer Solutions Engineering team
- Own the platform adoption and expansion experience for Grafana's customers
- Enable worldwide growth by educating existing customers and ensuring their success
- Partner closely with the Sales team to qualify and close opportunities
- Drive product conversations based on customer needs and problems
Company
Company mission
Grafana Labs helps users get the most out of Grafana, enabling them to take control of their unified monitoring and avoid vendor lock-in and the spiraling costs of closed solutions.Company benefits
- OTE compensation range £119,000-142,000
- Equity
- Bonus
- Career growth opportunities
- Training and development programs
- Equity ownership opportunities
Company values
- Innovation
- Customer Success
- Diversity
- Quality
Company HQ
New YorkFounders
Torkel Ödegaard (Creator and Developer)