Remote Staff Customer Support Team Manager Job in Foxborough, MA GE Digital

Who you are

• Advanced experience in Services & Digital Customer Support Engineering
• Bachelor's degree from an accredited university or college or high school diploma with relevant experience
• Ability to hire and develop talent
• Knowledge of best practices in Technical Support
• Analytical thinking and technical experience

Desirables

• Strong oral and written communication skills
• Demonstrated ability to analyze and resolve problems
• Ability to document, plan, and execute programs
• Can effectively lead a team of remote, global, individuals of varying levels

What the job involves

• Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus
• Functions with some autonomy but guided by established policies or review of end results.
• Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline