Staff Customer Support Team Manager
Skills
Analytical SkillsImmigrationKey Performance IndicatorsLeadershipLean ProcessesLegal RequirementsSensitive Issues
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Advanced experience in Services & Digital Customer Support Engineering
- Bachelor's degree from an accredited university or college or high school diploma with relevant experience
- Ability to hire and develop talent
- Knowledge of best practices in Technical Support
- Analytical thinking and technical experience
Nice to have
- Strong oral and written communication skills
- Demonstrated ability to analyze and resolve problems
- Ability to document, plan, and execute programs
- Can effectively lead a team of remote, global, individuals of varying levels
Day to day
- Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus
- Functions with some autonomy but guided by established policies or review of end results.
- Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline