Remote Staff Customer Support Team Manager Job in United States GE Digital

Who you are

• Advanced experience in Services & Digital Customer Support Engineering.
• Bachelor's degree or high school diploma with relevant experience.
• For USA: Bachelor's degree or high school diploma/GED with 6 years of experience.
• Strong oral and written communication skills.
• Ability to analyze and resolve technical and personnel problems.
• Team leadership skills for remote and global teams.

Desirables

• Strong communication skills
• Analytical skills
• Problem-solving abilities
• Team leadership experience with remote teams

What the job involves

• Ensure sustained customer success and growth in post-sales lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and advocacy with a digital focus.
• Plan and execute departmental operations with a focus on professional activities within a technical discipline, ensuring quality, volume, and timeliness standards.
• Directly manage staff, including hiring, developing talent, and drive continuous improvement and lean processes while utilizing in-depth technical knowledge and analytical thinking.