Staff Customer Support Team Manager
Skills
Analytical SkillsImmigrationKey Performance IndicatorsLeadershipLean ProcessesLegal RequirementsSensitive Issues
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Advanced experience in Services & Digital Customer Support Engineering.
- Bachelor's degree or high school diploma with relevant experience.
- For USA: Bachelor's degree or high school diploma/GED with 6 years of experience.
- Strong oral and written communication skills.
- Ability to analyze and resolve technical and personnel problems.
- Team leadership skills for remote and global teams.
Nice to have
- Strong communication skills
- Analytical skills
- Problem-solving abilities
- Team leadership experience with remote teams
Day to day
- Ensure sustained customer success and growth in post-sales lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and advocacy with a digital focus.
- Plan and execute departmental operations with a focus on professional activities within a technical discipline, ensuring quality, volume, and timeliness standards.
- Directly manage staff, including hiring, developing talent, and drive continuous improvement and lean processes while utilizing in-depth technical knowledge and analytical thinking.