Remote Staff Customer Support Team Manager Job in Foxborough (Foxboro), MA GE Vernova

Who you are

• Requires people leadership including hiring and developing talent
• Responsible for staffing and performance development
• Drive standard work and key KPIs focusing on continuous improvement and lean processes
• Utilize in-depth knowledge of a technical discipline, analytical thinking, and technical experience
• Communicate with stakeholders to align and drive Technical Support execution
• Use judgment to propose solutions outside set parameters for complex issues
• Act as a resource for colleagues with less experience and lead small projects
• Convey performance expectations and handle sensitive issues

Desirables

• Strong oral and written communication skills
• Ability to analyze and resolve technical and personnel problems
• Capability to document, plan, and execute programs
• Effective leadership of a remote, global team

What the job involves

• Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.
• Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline
• Functions with some autonomy but guided by established policies or review of end results.