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Staff Technical CSM, Strategic Accounts
Skills
Software As A ServiceAdoptionContextCustomer SuccessMicrosoft SurfaceProfessional ServicesReadiness
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in Customer Success Technical Account Management Solutions Consulting Professional Services or similar customer facing technical role
- Experience managing strategic enterprise or high value customer relationships
- Proven success driving adoption measurable value retention and account growth
- Experience partnering with Account Management Sales Product Support and other cross functional teams
- Ability to handle complex customer situations with multiple stakeholders ambiguity risk and business impact
- Strong executive communication skills to summarize complex issues frame trade offs and make recommendations
- Technical fluency with SaaS platforms APIs web technologies digital experiences media workflows DAM CMS eCommerce or adjacent technologies
- Ability to deliver clear customer facing product demonstrations and connect product capabilities to business outcomes
Nice to have
- Strategic
- Independent
- Proactive
- Collaborative
- Calm under pressure
- Mentoring
Day to day
- Manage a small portfolio of strategic enterprise accounts and build trusted relationships with technical teams business stakeholders and executives
- Develop and execute long term success plans that align customer goals with Cloudinary capabilities adoption priorities measurable value and renewal outcomes
- Advise customers on best practices for media optimization transformation workflows automation performance governance and scalable implementation patterns
- Partner cross functionally to drive adoption retention expansion and issue resolution while surfacing risks and insights across the customer base
- Share reusable best practices and provide informal mentorship to strengthen the strategic customer success team