Strategic Account Executive - Lodging
Skills
Software As A ServiceAdoptionBusinessCustomer SuccessInternational ExpansionMulti-Unit ManagementPoint Of Sale Systems
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 10+ years in a customer-facing role such as Strategic Account Management Account Management Customer Success Solutions Consulting or similar
- At least 5 years supporting the lodging industry
- Experience supporting enterprise customers in payments fintech SaaS or commerce technology
- Proven ability to manage executive-level relationships within complex multi-location organizations
- Strong understanding of how technology and payments impact lodging operations and guest experience
- Ability to translate product capabilities into business outcomes
- Strong communication and presentation skills
- Demonstrated ability to identify and drive expansion opportunities within existing accounts
- Highly collaborative and comfortable working cross-functionally
- Bachelor’s degree required
Nice to have
- Relationship-driven
- Consultative
- Strategic
- Collaborative
- Executive-facing
- Industry-savvy
Day to day
- Own a portfolio of named enterprise lodging customers and drive long-term growth through strategic relationship management.
- Partner closely with Customer Success Managers to align goals, support adoption, and strengthen account health.
- Lead executive-level business reviews and identify cross-sell, upsell, and expansion opportunities across large lodging organizations.