The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments. Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, Tokenization, Contactless and DCC capabilities, global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value added services.

Since our launch in 2000, FreedomPay has been a pioneer in Next Level Commerce™, including mobile payments, cashless solutions, virtual and remote terminals, payment processing, intelligent analysis, routing of promotions, incentives and customer relationship management services.

As the industry's first TransAtlantic payments solution with integrations across top point-of-sale, device manufacturers and payment processors, supported by rapid API adoption, FreedomPay is driving the future of commerce and customer interaction. With offices in Philadelphia, Las Vegas and London, FreedomPay continues to make your payments faster, simpler, safer and smarter. For more information, go to www.freedompay.com.


FreedomPay

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

The Strategic Account Executive, Retail is a relationship-driven, consultative role responsible for owning a portfolio of named enterprise Retail customers and driving long-term growth, expansion, and product adoption.

This role sits above day-to-day execution and partners closely with Customer Success Managers to ensure FreedomPay delivers against customer goals. The focus is on strategic engagement within the Retail vertical, supporting brands such as Zara, Foot Locker, FedEx and similar multi-location operators.

This is not operational account management or partner management. It is a senior, customer-facing role focused on executive alignment, industry expertise, and expanding FreedomPay’s footprint within large Retail organizations.

Responsibilities

Own the strategic relationship for a portfolio of enterprise Retail customers, with accountability for growth, expansion strategy, and long-term account healthPartner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategyServe as a trusted advisor to customer executives across operations, IT, payments, and digital teamsLead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunitiesIdentify and drive cross-sell, upsell, and global expansion opportunities within Retail environmentsBuild and maintain strategic account plans aligned to each customer’s business priorities and growth strategyCollaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to endMonitor account health, adoption metrics, and expansion pipeline across assigned accountsBring forward Retail industry insights, best practices, and trends to guide customer strategyAct as the voice of the customer internally, influencing product roadmap and service improvementsRepresent FreedomPay in customer meetings, onsite engagements, and relevant Retail or payments industry eventsTravel approximately 30 - 40%


Required Qualifications

10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similarAt least 5 years of experience supporting the Retail industryThis may include managing Retail brands as an account manager or working within payments or commerce technology for a Food Service organization
Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technologyProven ability to manage executive-level relationships within complex, multi-location organizationsStrong understanding of how technology and payments impact Retail operations and guest experienceAbility to translate product capabilities into business outcomesStrong communication and presentation skillsDemonstrated ability to identify and drive expansion opportunities within existing accountsHighly collaborative and comfortable working cross-functionallyBachelor’s degree required


Preferred Qualifications

Direct experience working with large Retail brands or multi-unit Retail groupsBackground in payments, POS, or commerce platforms within the Retail ecosystemExperience supporting global or multi-region Retail operatorsFamiliarity with franchise and corporate-owned Retail structuresExperience building structured account plans, QBR frameworks, or adoption strategiesMBA or relevant advanced degree


We have offices in Philadelphia, Las Vegas, and London, and employ individuals across 20 different states and 8 different countries. All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office. Frequency will vary pending your role and responsibilities.

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Strategic Account Executive - Retail

What the job involves