RRemoteville

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BigPanda logoBigPanda

Strategic Account Manager

Skills
Software As A ServiceAiopsActive ListeningBusiness IntelligenceBusiness Relationship ManagementContinuous ImprovementCustomer Success
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 8+ years of experience managing and growing large complex accounts in a software/SaaS environment
  • Track record of exceeding revenue targets
  • Ability to engage and influence senior executives
  • Strong ability to articulate business value within innovative technology domains such as AIOps or SaaS/Cloud
  • Expertise in navigating and closing complex high-value deals within global organizations
  • Deep commitment to understanding customer needs and delivering tailored solutions
  • Ability to collaborate across internal teams to deliver impactful results
  • Ability to navigate challenging situations with empathy active listening and perseverance
  • Must be authorized to work in the United States without visa sponsorship

Nice to have

  • Strategic
  • Customer-centric
  • Collaborative
  • Resilient
  • Adaptable

Day to day

  • Manage and grow relationships with BigPanda's largest and most complex customers.
  • Serve as a trusted advisor to C-suite and senior IT leaders while aligning solutions to business outcomes.
  • Lead strategic account planning revenue expansion and complex global negotiations to drive retention and long-term value.