How Remoteville checks and expires listings
Strategic Account Manager
Skills
Cloud InfrastructureAdoptionAnalyticsBusinessBusiness AlignmentBusiness InsightsCustomer Success
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in customer-facing account management or customer success
- Experience in cloud infrastructure or developer tooling preferred
- Strong commercial mindset with renewal and expansion success
- Ability to use product usage data and analytics
- Strategic thinker who connects technical challenges to business goals
- Comfort building trust with engineers and C-level stakeholders
- Experience in PLG environments
- Builder mindset comfortable with ambiguity
- Empathy for developers and engineering teams
Nice to have
- High integrity
- Humility
- Insatiable drive to learn
- Authentic
- Curious
- Technical credibility
Day to day
- Manage a portfolio of strategic customers and serve as their trusted business advisor
- Build account plans by understanding customer goals technical roadmaps and business objectives
- Drive renewals expansions and churn prevention through commercial conversations and value articulation
- Partner with Customer Engineers Product and Engineering to align technical success with business outcomes
- Lead business reviews and share customer feedback internally to strengthen product and customer strategy
Hiring process
- Submit application
- Role-specific interview process
- Thoughtful conversations with the team