Strategic Customer Success Account Manager
Skills
AdoptionBusinessCustomer SuccessDocusignFinanceNegotiationOral
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8+ years in Sales Renewal Management Account Management or Customer Success
- Experience in quota-carrying roles with proven KPI achievement
- Strong deal negotiation experience and consultative executive-level credibility
- BA/BS degree or equivalent work experience
- Ability to analyze usage health data and behavioral patterns
- Experience collaborating across internal teams and with senior customer stakeholders
- Excellent written and verbal communication skills
- Ability to conduct value analysis and ROI discussions
- Salesforce experience preferred
- Must be authorized to work in the United States without sponsorship
Nice to have
- Strategic thinking
- High urgency
- Strong organization
- Prioritization skills
- Executive presence
- Adaptability
- Customer trust focus
Day to day
- Own a portfolio of strategic customer accounts and manage renewals within an assigned territory.
- Advise customers on adoption and value strategies while identifying growth opportunities and protecting revenue through favorable renewal outcomes.
- Lead business reviews escalate risks and collaborate across internal teams to improve customer success and long-term account health.
Hiring process
- Apply online
- Interview process with Docusign talent team
- Interviews with hiring team