Remote Strategic Solution Engineer Job in London, UK Talkdesk

Who you are

• Deeply understands the dynamics of CCaaS and possesses a solid understanding of the Contact Center space
• Demonstrates an exceptional level of internal and external customer responsiveness
• Exhibits exceptional cross-team collaboration and internal customer support
• Provides excellent consulting, listening, and communication skills, evidenced by the ability to establish influential relationships with diverse customers/prospects, including executive-level business owners
• Exhibits expert facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen, and question effectively
• Possesses superior presentation skills, both virtual and live within a 'tell show tell' format
• Has excellent written communication skills
• Is adept at critical thinking, problem-solving, and decision-making skills that balance thoughtful analysis with timely responsiveness
• Has self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance
• Exhibits strong teamwork skills and ability to act as a strategic partner to the client and account team
• Meets weekly with direct manager in order to review pending priorities, reflect on recent accomplishments and how to overcome challenges
• Proficiency in using hosted contact center applications
• Travels to internal meetings and customer sites as warranted (travel estimate 20-50%)

Desirables

• In-depth knowledge of Customer Service Software
• Business Intelligence
• Workforce Engagement Management
• Artificial Intelligence
• Bachelor's Degree in a technical field
• equivalent experience

What the job involves

• Understand customer-specific needs to provide business-driven consulting to prospective and existing customers
• Provide business-centric expertise that helps the Sales team establish market and deal-level visibility
• Move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell