Supervisor, Customer Relationship Management
Skills
Airline TicketingBusiness IntelligenceBusiness Relationship ManagementContinuous ImprovementNegotiationPresentationsSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience in account management or related customer-facing roles
- Prior team leadership or supervisory experience
- Required
- Demonstrated ability to manage a virtual or remote team in a distributed environment
- Strong project management skills with the ability to manage multiple initiatives simultaneously
- Excellent verbal and written communication skills including listening negotiation and presentation
- Proficiency in D365 and Field Services and related systems
- Comfortable with virtual collaboration platforms such as Teams Slack and Zoom
- BA BS degree or equivalent professional experience
- Ability to coach mentor and develop team members
- Experience managing a portfolio of accounts while leading a team is preferred
- Familiarity with Service Channel Program usage and related processes is highly desirable
Nice to have
- Collaborative
- Customer-focused
- Detail-oriented
- High accountability
- Process improvement mindset
Day to day
- Lead and coach a virtual team of customer relationship professionals to deliver exceptional service and meet account objectives.
- Serve as a player-coach by directly managing a portfolio of key accounts while guiding team strategy and performance.
- Drive renewals expansions and issue resolution through strong collaboration with sales product operations and service channel partners.
Hiring process
- Apply Today