Support Desk Contractor
Skills
Conditional FormattingExcel FormulasHelp Desk SupportKnowledge AcquisitionPhone EtiquettePhone MannerPivot Tables
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in customer support
- Strong written and verbal communication skills
- Familiarity with email and phone etiquette in sensitive situations
- Proficient with Salesforce or similar CRM
Nice to have
- CRM experience
- Excel skills
Day to day
- Serve as the primary contact for clients
- Address client queries and needs on the learning platform
- Provide effective customer support by email and phone
Hiring process
- Submit resume and LinkedIn profile
- Complete a questionnaire
- Multiple interviews over Zoom