How Remoteville checks and expires listings
Support Desk Contractor
Skills
Conditional FormattingExcel FormulasHelp Desk SupportKnowledge AcquisitionPhone EtiquettePhone MannerPivot Tables
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in customer support
- Strong written and verbal communication skills
- Familiarity with email and phone etiquette in sensitive situations
- Proficient with Salesforce or similar CRM
Nice to have
- CRM experience
- Excel skills
Day to day
- Serve as the primary contact for clients
- Address client queries and needs on the learning platform
- Provide effective customer support by email and phone
Hiring process
- Submit resume and LinkedIn profile
- Complete a questionnaire
- Multiple interviews over Zoom