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Support Desk Specialist
Skills
Cisco SystemsComputer RepairContact CentersEasily AdaptableN+NetworkingSurface Finish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree and two years of relevant experience or equivalent combination
- Current certifications such as MCSA CMNA CCENT CCA VCA EMC-SA BAIS A+ N+ or Security+ preferred
- Solid understanding of network operating systems applications and services in a client environment
- Proficiency with MS Office and business collaboration tools
- Strong communication skills with technical and non-technical users
- Ability to work in a call center environment and support multiple companies
- Ability to manage priorities multitask and meet deadlines
- Must reside in an eligible remote state
Nice to have
- Self starter
- Flexible
- Team oriented
- Detail oriented
- Time management
Day to day
- Provide phone support and remote troubleshooting for client IT issues
- Resolve end user requests while escalating complex problems when needed
- Review systems and recommend process improvements to boost efficiency and reliability
- Maintain accurate client documentation and complete administrative time entry promptly
Hiring process
- Apply online through the careers page