IRIS Software Group is a leading global provider of mission critical software and services and one of UK’s largest privately held software companies.

We help organisations to make better business decisions by developing integrated software solutions to minimise admin, make business processes more efficient and give more time to do what’s valued.

We started 45 years ago with accountancy software and have evolved to be trusted by more than 100,000 customers in 135 countries around the world. We invest heavily in development using the latest processes and technologies, driven by our Indian and Romanian Product Development Centres to build the next generation of cloud-based accountancy, HR and education solutions.

Our global and domestic payroll and HR solutions are used nearly five million employees. Almost one million UK employees are managed by our HR solutions, and one in eight UK employees are paid through IRIS payroll solutions. We are the largest third-party online tax filer with UK Government, and we are used by 54 of the top 100 US and 91 of the top 100 UK accountancy firms. We also serve over 13,000 schools and academies, and almost five million UK families use our apps to connect to their child’s school. 

In the last year, we have been awarded Technology Company of the Year in the UK Tech Awards; Employer of the Year in the Thames Valley Tech Awards; and the Americas Prime Award from the K2 Enterprise Awards. IRIS Education has been named Company of the Year at the UK National MAT Awards 2023, and crowned Company of the Year (more than 12m) in the Bett Awards 2023.  


IRIS Software Group

Business software for mission-critical tasks 

Are you a technical problem-solver with a passion for data and coding? We’re on the lookout for a dedicated and enthusiastic Senior Technical Support Analyst to join our 3rd Line Technical Support team. This role is perfect for someone with strong MS SQL experience and a commitment to delivering exceptional customer service using our leading HR software solutions: IRIS Cascade Enterprise and Staffology HR Professional.
What will you be doing?
Tackle Complex Challenges: Lead the resolution of intricate technical issues, particularly involving MS SQL, including data fixes, updates, deletions, and joins.Collaborate for Solutions: Work closely with the Tech Lead, development team, and Product team to identify and address issues efficiently.Guide and Support: Provide technical guidance and tools to support lower levels of the service desk, helping them resolve cases involving MS SQL more effectively.Handle Escalations: Manage escalated issues, liaise with other teams and managers, and remove blockers to ensure smooth resolutions.Customer Communication: Keep customers and managers informed about the progress of key issues and ensure timely resolutions.Represent the Team: Act as the team’s representative in internal and external meetings when required.Lead and Mentor: Step into key team leader roles during their absence and provide mentorship to junior team members.
What are we looking for?
Technical Expertise: Strong hands-on experience with MS SQL, including writing code for data fixes, updates, deletions, and joins. Proficiency in C#, .NetCore, JavaScript is also required.Advanced Troubleshooting: Proven ability to troubleshoot and investigate technical issues, with experience in monitoring, logging, and training others.API and Web Services: Familiarity with RestAPIs and Web services.Service Desk Knowledge: Solid understanding of service desk processes and agile development practices.Leadership and Mentoring: Experience in mentoring or leading teams and managing stakeholders in a fast-paced environment.
Why Join Us?
Impact: Play a crucial role in resolving technical issues, enhancing our software, and contributing to our product features.Growth: Work in an environment that fosters continuous self-improvement and professional development.Culture: Be part of a supportive team that values proactive communication and a positive work culture.
Apply Now! Bring your technical skills and passion for customer service to a role where you can make a significant impact. Don’t miss this fantastic opportunity to advance your career and contribute to our success!
Please Note: Due to high demand, we encourage you to apply as soon as possible.

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