RemotevilleRemote Support Engineer (AMER) Job in United States GitLab
Support Engineer (AMER) GitLab
$72800 - $156000
Customer Experience ManagementCustomer InteractionFunctionalityLinux System AdministrationRed Hat Certified EngineerReproductionStraceTriageTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
United States
Build software faster. The DevSecOps Platform enables your entire org to collaborate around your code. We're hiring.
2705+ employees
DevOps
Open for applications
Role
Who you are
- Experience managing customer cases from inquiry to resolution.
- Strong knowledge in Linux systems administration and scripting languages.
- Familiarity with Git and CI/CD is required.
Desirables
- GitLab experience
- Ruby or Bash
- Kubernetes
- DevOps methodologies
What the job involves
- Interact with customers to resolve complex software issues.
- Collaborate with Product and Engineering teams to improve GitLab's features and capabilities.
- Support both self-managed and SaaS customers through Zendesk, merge requests, and direct communication.
Application process
- Review applications and assessments
- Participate in interviews
Company
Company mission
GitLab is revolutionizing the way Development, Security, and Ops teams collaborate and build software, empowering organizations to deliver faster and more efficiently.Company benefits
- All remote work
- Flexible Paid Time Off
- Equity Compensation
- Growth and development budget
- Parental leave
- Home office support
Company values
- Collaboration
- Innovation
- Remote Work
- Diversity
Company HQ
San FranciscoFounders
Sid Sijbrandij (CEO)