Support Engineer (Dynamics)
Skills
Microsoft AzureMicrosoft SQL ServerAzure Devops ServicesAzure Logic AppsEnvironment ManagementLifecycle ServicesMicrosoft Dynamics 365
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Work on service desk or technical support environment
- Strong knowledge of Microsoft Dynamics Finance and Supply Chain Management
- Experience in DevOps practices, debugging, Dynamics AX, Azure
- Excellent communication and customer-facing skills
- Positive attitude and enthusiasm to help others
- Organized with effective time management skills
- Brand ambassador for company values
Day to day
- Join a team focused on people and exceptional service
- Provide day-to-day assistance and support to customers
- Own incidents and service requests through to completion
- Support a wide range of customers with exceptional service
- Collaborate with team to resolve customer issues
- Manage IT needs and onboarding/offboarding of team members
- Champion a culture promoting team health and wellbeing
- Be flexible and take on additional responsibilities as needed