Support Engineer - French Speaker
Skills
Analytical SkillsClient RequirementsCustomer ServiceEnglishFinancial ConsolidationFrenchRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven accounting experience with financial consolidation
- Strong technical proficiency with consolidation tools such as Hyperion SAP BPC or Oracle HFM
- Excellent English and fluent French
- Strong communication problem solving and analytical skills
- Ability to work independently or collaboratively in a fast paced environment
- Willingness to work weekends on a rota basis
Nice to have
- Root cause analysis
- Preventive improvements
- Training development
- Client facing experience
- Additional EU language skills
Day to day
- Provide expert technical and functional support for clients using consolidation software
- Guide clients through implementation configuration and ongoing usage aligned with accounting and reporting needs
- Diagnose troubleshoot and resolve issues while collaborating with development teams and sharing product feedback
Hiring process
- Initial interview with recruitment team
- Video or in person interviews with recruitment team and hiring manager
- Written offer follow-up after verbal offer