Remote Support Engineer I Job in Gibraltar Panopto

Who you are

• Ability to work effectively in a team and adapt to a fast-paced environment
• Excellent verbal and written communication skills
• Expert troubleshooting and problem-solving skills in a professional environment
• Experience troubleshooting online technologies and services
• Demonstrable knowledge of Windows (Desktop and Server), Mac OS, networking, and web applications troubleshooting
• Associate’s Degree in Computer Science or related field (or equivalent experience)
• Fluent in German language.

Desirables

• Software coding skills
• Video production/editing

What the job involves

• Act as a liaison between customers and Panopto, delivering exceptional service and addressing customer needs promptly and effectively.
• Convey information effectively, adapting tone and method to suit different contexts and audiences.
• Diagnose and resolve complex software issues, documenting actions taken for tracking and analysis.
• Prioritize support tickets based on severity and collaborate with the engineering team to ensure timely resolution.
• Contribute to the knowledge base by updating documentation and understanding product features to optimize customer support.
• Mentor junior support engineers and analysts, fostering a culture of efficiency and teamwork.